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Concierge Resume Cover Letter

Concierge Resume Objective

A Concierge assists customers in various establishments such as apartments, hotels, and office buildings. When applying for this type of position, yourobjective statement should briefly but clearly highlight your career skills. Usually this statement is the first thing that prospective employers will see,so you should take time to write it carefully.

What the Concierge Resume Objective Should Tell Prospective Employers

A Concierge helps companies provide superior customer service and contributes to the success of the establishment. Working as a successful Conciergerequires numerous skills such as client needs assessment, customer satisfaction evaluation, service orientation, and clerical proficiency. Employees willalso need to demonstrate outstanding interpersonal processes such as active listening, conflict management, and social perception. Duties include makingreservations, storing luggage, providing beverages to guests, arranging childcare, and running errands for customers. Employees will also answer questionsabout local information regarding directions, restaurants, shopping venues, spa treatments, and other features. Additional job responsibilities includekeeping the lounge tidy, handling unusual requests, planning parties, and replacing lost items for guests. Clarity of speech and oral comprehension areessential to the position, along with a strong intuition concerning potential problems. Allude to these essential skills in your objective statement.

Sample Concierge Resume Objectives

Always include the company name in your objective statement to show respect and interest. Here are a few examples of well-constructed objective statements:

1. Obtain a Concierge position with ABC company that will utilize strong conflict management and customer service skills.

2. Highly motivated individual with five years of experience in the hospitality industry looking to secure employment as a Concierge with ABC company.

3. Dedicated professional with a background in customer service seeking a Concierge position with ABC company that will employ the use of strong serviceand coordination abilities.

4. Seeking employment as a Concierge with ABC company that will allow the use of strong interpersonal and communication skills.

5. Looking for a Concierge position with ABC company to utilize 10+ years of experience in hospitality and client satisfaction services.

Head over to LiveCareer’s Resume Builder for more help with writing a resume objective.

Summary

Experience working in Concierge, travel, general office, transportation, international shipping, marketing research and medical supply office settings. Excellent interpersonal communication, customer service, and office support skills. Windows/DOS, MS Office, Data Entry, Internet and Internet Research Skills.

Work Experience

World Access Corporation, Richmond, VA 7/2005-4/2009
Senior Concierge Service Associate

  • Provides the highest level of customer service to Concierge customers.
  • Answer inquiries, offer suggestions, make reservations and provide descriptive information pertaining to trips, excursions, sporting events, concerts, and plays.
  • Efficiently handle a variety of calls with superior phone etiquette and strong retention of details.
  • Research client requests using the Internet and other resources.
  • Provide research and place reservations on a real-time basis.
  • Document requests and research in case management system.
  • Respond to telephone and email communications from clients in an efficient and professional manner.
  • Provide written and verbal presentation of research to clients.
  • Assist Manager and Team Leader in daily distribution of work.
  • Act as a resource to less experienced Associates.

  • Starbucks, Richmond, VA 2/2006- 11/2008

    Barista

  • Served customers in retail setting
  • Assisted staff in store operations

  • RetailData, LLC, Richmond, VA 6/2004-2/2005

    Pricing Analyst

  • Provided daily assistance to a team of Customer Service Representatives.
  • Cleansed and prepared incoming raw data files for delivery to outside clients.
  • Conducted market research with current and potential client locations.
  • Processed monthly, weekly and quarterly spreadsheets and reports.
  • Handled travel arrangements and travel authorizations for field representatives.
  • Processed outgoing correspondence to field supervisors and representatives.
  • Liaison between Customer Service Reps and Field Representatives
  • Responsible for placement of employment advertisements

  • McKesson Medical HBOC, Richmond, VA 4/2002-3/2004

    Inventory Analyst

  • Responsible for Purchase Order Expediting.
  • Conducted research on lost and backlogged orders.
  • Daily Contact with company warehouses and distributors.
  • Updated inventory in the SAP system based on warehouse daily reports.
  • Customer Service liaison between clients and distributors.
  • Provided Administrative Support on a weekly basis and in absence of primary Office Assistant.
  • Education

    Institute of Massage Therapies, Richmond, VA – Massage Therapy Program, March 2009

    Virginia Commonwealth University, Richmond, VA – Mass Communications, 2006

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